Terms & Conditions
Effective date: May 2025
Welcome to ZOE English Academy. By accessing our website or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or enrolling in our courses.
1. About Us
ZOE English Academy provides online English education services, including but not limited to:
- IELTS preparation courses
- Adult English courses
- AEAS preparation courses
- Private tutoring and consultation services
- Educational materials and learning support
2. Acceptance of Terms
By using our website, submitting an enquiry, booking a lesson, or enrolling in any course, you agree to these Terms & Conditions and our Privacy Policy.
If you do not agree with these terms, please do not use our website or services.
3. Course Enrolment
Course enrolment is confirmed only after payment has been received and accepted by ZOE English Academy.
We reserve the right to refuse enrolment or discontinue services where necessary, including cases involving inappropriate behaviour, misuse of services, or breach of these terms.
4. Payments
All course fees must be paid in accordance with the payment terms provided during enrolment.
Prices, packages, promotions, and discounts may change without prior notice.
Unless otherwise stated, all fees are quoted in Australian Dollars (AUD).
5. Refund Policy
Refund requests will be assessed on a case-by-case basis.
Generally:
- Refunds are not available for completed lessons or courses already commenced.
- Missed lessons without prior notice may not be refundable.
- Approved refunds may take several business days to process.
ZOE English Academy reserves the right to determine refund eligibility.
6. Lesson Scheduling and Attendance
Students are responsible for attending scheduled classes on time.
If a student cannot attend a lesson, advance notice should be provided whenever possible.
Repeated absences or late attendance may affect learning progress and scheduling availability.
7. Educational Results Disclaimer
While we aim to provide high-quality educational support, ZOE English Academy does not guarantee specific exam scores, visa outcomes, school admissions, or academic results.
Student performance depends on individual effort, attendance, and learning consistency.
8. Intellectual Property
All course materials, lesson content, videos, worksheets, branding, logos, and website content are the intellectual property of ZOE English Academy unless otherwise stated.
Materials may not be copied, distributed, reproduced, resold, or shared without written permission.
9. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to systems or data
- Distribute harmful software or spam
- Copy or misuse website content
We reserve the right to restrict or terminate access if misuse is detected.
10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content, security, or practices of external platforms.
11. Limitation of Liability
To the maximum extent permitted by law, ZOE English Academy is not liable for any indirect, incidental, or consequential loss arising from the use of our website or services.
This includes but is not limited to:
- Loss of data
- Loss of business opportunities
- Internet or technical interruptions
- Delays caused by third-party platforms
12. Changes to These Terms
We may update these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with a revised update date.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
ZOE English Academy
Website: zoeenglishacademy.com.au
Email: info@zoeenglishacademy.com.au