Legal

Privacy Policy

Effective date: May 2025

Welcome to ZOE English Academy. We are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

1. Who We Are

ZOE English Academy is an online English education and tutoring service providing English language courses, IELTS preparation, AEAS tutoring, and other educational support services for students and adults.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • WeChat ID or other contact details
  • Student age or school year
  • English level or learning goals
  • Course interests
  • Information submitted through enquiry forms, booking forms, or email communication

We may also automatically collect certain website usage information, including:

  • IP address
  • Browser type
  • Device information
  • Website pages visited
  • Time spent on the website
  • Referral sources

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide customer support
  • Arrange consultations, trial lessons, and course enrolments
  • Communicate course updates and educational information
  • Improve our website, services, and user experience
  • Send marketing or promotional content related to our courses and services
  • Maintain internal records and administration
  • Analyse website performance and advertising effectiveness

4. Marketing Communications

By submitting your information through our website or contact forms, you may receive updates, promotional offers, or educational content from ZOE English Academy.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

We may use third-party services including:

  • Google Analytics
  • Google Ads
  • Meta Pixel (Facebook and Instagram)
  • Other advertising or analytics platforms

These services may collect anonymous data regarding your interaction with our website and advertisements.

You can adjust your browser settings to refuse cookies if you prefer.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information with trusted third-party service providers when necessary to operate our business, including:

  • Customer relationship management systems
  • Email marketing platforms
  • Website hosting providers
  • Payment or booking systems
  • Teachers or tutors for scheduling and educational purposes

All third parties are expected to handle your information securely and only for authorised business purposes.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Users

As an online education provider, some of our services and systems may operate internationally. By using our website, you understand that your information may be processed or stored in countries outside your location.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

We may collect information relating to students under 18 years old for educational and enrolment purposes. Parents or guardians are encouraged to supervise minors when using our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

ZOE English Academy

Website: zoeenglishacademy.com.au

Email: zoe@zoeenglishacademy.com.au